Project Details
Title
CRM Manager
Company
Alchemy79
Services
Customer Experience, Customer Relationship Management (CRM), Customer Service & Support, 3 - 5 Years Experience
Location
Malaysia, Wilayah Persekutuan Kuala Lumpur
Budget
MYR 30,000 - MYR 39,000
Ideal Start Date
01/10/2021
End Date
31/03/2022
Demanding
High (35+ hours per week)
Created On
15/09/2021
Description

• Accountable and responsible to strategize, develop and implement CRM plans that nurture leads and retain customers to achieve business objectives for the client.
• Liaison with client’s Marketing, CRM, and IT team for CRM planning and implementation.
• Liaison with different stakeholders to keep them informed about upcoming data management initiatives
• Oversee CRM campaigns from initial brief through to execution, ensuring effective implementation.
• Accountable for the day-to-day production of communications ensuring they are delivered timely to the highest standard.
• Responsible for CRM data analytics, tracking & optimization to deliver business results.
• Ensure high quality of customer data, contribute to the addressabilty improve.
• Development of reporting templates and submit CRM performance reports based on client’s requests.